Lightening the Load for Alkan Air

A freight-tracking app for airport tarmac workers.


CLIENT
Alkan Air (as UX Designer for Conquer Mobile)

WORK
Wireframes, UX, UI

WHAT IT IS

Alkan Air is a leading air charter service for the Yukon Territory, offering charter services to remote locations and air ambulance services for medical evacuation. Based in Whitehorse, Canada, the charter business is focused on carrying valuable freight such as gold samples from the mines for analysis.

 

THE CHALLENGE

Alkan Air wanted to move to a mobile freight tracking system that would track this valuable cargo and give accountability and peace of mind for customers. The iPhone app had to be very simple and intuitive for the dispatchers and freight loaders to use on the airfield. I was presented with some unique challenges: How does one design a UI for workers that constantly wear gloves?

 

MY ROLE

I was responsible for converting the already captured user stories and personas into functioning wireframes and UI. The team engaged with Alkan in October and within a month had a working wireframe prototype on site for evaluation. This rapid turnaround with a working prototype was critical to the project’s success. Alkan users were able to quickly spot areas for refinement, to better fit the way they work. By February, the app was ready for testing on the tarmac.

The app enables plane loaders to quickly select the flight, itemize freight and details of origin, destination, weight and storage location. When the plane takes off, an email is sent to the customer with the freight list and flight details. On landing an email is sent to the customer. Customers can track the freight in transit, in storage or at the destination. We solved the challenge of the gloves by having the workers use new, conductive gloves as well as enlarging main interactive elements to be twice the size for larger hit areas.


More work